FAQ

Q: What is your return policy?
A: We accept returns on unopened and unused products within 14 days of purchase. Due to safety regulations, we cannot accept returns on e-liquids or opened vape products.

Q: How do I initiate a return?
A: Contact our support team at [support@puffinvapecompany.com] with your order number and reason for return. We will guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 3-7 business days after we receive your returned item.

Q: Why do I need to verify my age?
A: We comply with federal and state laws that require age verification for all vape and tobacco purchases. You must be 21+ to purchase from our store.

Q: How does age verification work?
A: During checkout, you may be required to upload a valid government-issued ID to verify your age.

Q: What’s the difference between disposable and refillable vapes?
A: Disposable vapes are pre-filled, single-use devices with a fixed lifespan, while refillable vapes allow you to refill with e-liquid and use them multiple times.

Q: How do I choose the right nicotine strength?
A: If you’re new to vaping, start with a lower strength (3mg-6mg). If you’re switching from smoking, a medium to high strength (12mg-20mg) may be better. Our team is happy to assist you in choosing the best option!

Q: How should I store my vape products?
A: Keep all vape products in a cool, dry place away from direct sunlight and out of reach of children and pets.

Q: What’s the best way to store cigars?
A: Cigars should be kept in a humidor at 65-72% humidity to maintain freshness and flavor.

Q: How do I properly cut and light a cigar?
A: Use a sharp cigar cutter for a clean cut, and light with a butane torch lighter or cedar matches for an even burn.

Q: Do you offer cigar accessories?
A: Yes! We carry lighters, cutters, humidors, and other essential accessories for cigar enthusiasts.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and select cryptocurrencies.

Q: Is my payment information secure?
A: Yes! We use SSL encryption and industry-standard security measures to protect your data.